If you understand these terms you will have a firm foundation to understand how to read an EOB and what to watch out for.
1. Explanation of Benefits (EOB) – notice This Is Not A Bill
2. Your name – confirm this is correct.
3. Provider’s name – Is this the provider you saw?
The image on this page is an EOB. It is a true example of a mistake made by the doctor's billing office.
The doctor's office submitted the bill in the name of a different doctor. Someone who is not in the plan’s network.
This caused the claim to be processed as out-of-network resulting in much higher costs to the Mr. John Smith. …. This is not the insurance company's mistake.
If you see this mistake you must ask the provider to correct this and resubmit their claim.
4. Out Of Network – Mr. Smith knows his doctor is in-network – seeing this is a red flag.
5. Dates of Service – The dates must match the days Mr. Smith received the services.
6. Codes – these are billing codes called CPT codes. Google CPT 93000, it is for an EKG.
Be sure you received all the services the EOB lists.
7. Type of Service – this is a general description, CPT codes are more exact.
Mr. Smith is being charged for a physical, which includes an office visit.
The provider is trying to push through a separate office visit.
♦ The separate office visit is a form of up-charging. It could be justified if additional time was spent discussing a specific issue.
Mr. Smith knows this was not the case. He can complain to his insurance company but in the end it will be the word of the doctor's office against his.
8. Charge – the full amount billed
9. Allowed Amount – since this provider is out-of-network this amount is the maximum Mr. Smith's plan considers Reasonable and Customary.
This amount is what the insurance company considers normal or reasonable in Mr. Smith's geographical location.
If the provider was out-of-network the doctor would not have to accept this amount as full payment (if in-network he would have to accept this amount).
The provider can and probably will bill Mr. Smith for the remainder. This is called balance billing.
♦ This claim needs to be reprocessed with the correct doctor's name.
10. Provider Responsibility – how much the doctor would need to write-off or discount.
If the provider was in network this column would list how much the provider was responsible for, because he is contracted to receive no more than the allowed amount.
This EOB for Mr. Smith shows the provider does not need to write-off anything.
This is because the provider listed on the claim is not in-network.
This is bad for Mr. Smith.
11. Reason Codes – if the provider was in-network there would be codes to explain any write-off, like references to contracted amounts.
12. Deductible – the amount applied toward meeting Mr. Smith's annual deductible.
13. Copay/Coinsurance – Copay is a set dollar amount, Mr. Smith has a $15 copay and there is no additional coinsurance.
14. Additional Member Responsibility – Amount Mr. Smith may have to pay.
Because this was processed as out-of-network the provider is not under any agreement to accept the allowed amount.
Mr. Smith has a potential bill of $489.11.
Had this been processed in-network he would have owed only $15 for the office visit copay.
♦ This must be challenged by calling the doctor's office and pointing out this mistake.
15. Reason Codes – describes why the plan paid what it did.
A brief explanation appears at the bottom left corner.
The codes state: (015) the bill is in excess of what the plan normally allows … $211.84 in excess for the Preventive Service.
For the EKG - (038) the amount of $30.85 is applied toward the deductible.
16. Amount Paid – the amount Mr. Smith's insurance paid.